NUVELL Pillow

NUVELL sells the NUVELL Pillow directly online for Australian customers seeking a hotel-style down-and-feather pillow. It is available in Soft 900g and Firm 1300g, ships Australia-wide, and is covered by an eligible 30-Night Guarantee when purchased directly from NUVELL.

For broader buying guidance, read the hotel pillow guide or use the Australian pillow buying guide.

As a guide, Soft may suit stomach sleepers, smaller frames, or anyone who likes a lower pillow. Firm may suit side sleepers, back sleepers who like more structure, or anyone who prefers a fuller pillow. For more detail, read the side sleeper guide or back sleeper guide.

Pillow comfort is personal, so also consider shoulder space, mattress sink, and preferred feel.

The NUVELL Pillow is Standard 50 × 70 cm. Choose a pillowcase or protector made for 50 × 70 cm and avoid a tight fit that compresses the loft.

Double chamber construction means the pillow is built with separate fill zones instead of one simple fill cavity.

For NUVELL, the outer layer uses white duck down for a softer feel, while the inner chamber uses white duck feather to help provide shape and support.

Yes. The pillow uses a 100% cotton cover, which helps create a breathable sleeping surface compared with synthetic-feeling outer fabrics.

For best results, use it with a breathable cotton pillowcase and avoid covering it with heavy or non-breathable protectors.

The 230TC cotton cover uses a down-proof weave designed to help keep the filling inside. As with any natural down-and-feather product, occasional fill migration can still occur; a pillow protector and gentle handling can help.

No. The pillow itself should not be washed. We recommend using a pillow protector and airing the pillow regularly to keep it fresh.

• Cleaning: Do not wash, bleach, iron, or dry clean the pillow.
• Spot care: If needed, use light spot cleaning only and allow the pillow to dry completely before use.
• Refresh: The care label allows tumble drying on low. Use low heat only, avoid overheating, and make sure the pillow is completely dry before use.

Over time, refresh and air your pillow regularly, and replace or professionally assess it depending on use.

NUVELL is an Australian business name registered in Australia, and the pillows are manufactured in China.

It is very unlikely your pillow will arrive faulty. NUVELL pillows are made to a high standard and checked through quality control before dispatch.

Please contact us as soon as possible with your order details and photos so we can assess the issue promptly. This does not limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If we confirm that the product has a fault or issue covered by Australian Consumer Law, we will provide an appropriate remedy and reimburse reasonable return postage costs where required by law.

As pillows are a personal-use product, returns are generally limited due to hygiene reasons. However, eligible NUVELL pillows purchased directly from our website are covered by a 30-Night Guarantee. You must try your pillow for at least 14 nights. If it still does not feel right, you may request a comfort return from day 15 up to 30 days after delivery.

You may choose a refund of the product purchase price or one exchange, subject to stock availability. If an exchange is unavailable, we will provide a refund of the product purchase price instead.

Additionally, if your pillow arrives faulty, damaged, or not as described, we will work with you to resolve the issue in accordance with your rights under the Australian Consumer Law.