NUVELL Policies
Care Guide
Follow these steps when your pillow arrives and throughout regular use. The NUVELL pillow should be protected, aired regularly, and kept dry.
Unbox and air out
Upon receiving your pillow, remove it from its packaging and place it in a dry, shaded area to allow it to breathe and fully expand.
Fluff for full loft
Gently shake and fluff the pillow by hand. This helps the filling expand to its natural shape, providing the support and comfort you expect.
Protect your pillow
We recommend using a clean pillowcase and pillow protector to help maintain the pillow's integrity and extend its lifespan.
Avoid moisture exposure
Keep your pillow dry. Avoid using the pillow with wet hair or exposing it to moisture, and make sure it is completely dry before use.
Cleaning your pillow
The pillow itself should not be washed, bleached, ironed, or dry cleaned. If needed, use light spot cleaning only and allow it to dry completely before use.
- Do not wash.
- Do not bleach.
- Tumble dry low.
- Do not iron.
- Do not dry clean.
Refreshing over time
The care label allows tumble drying on low. Use low heat only, avoid overheating, and make sure the pillow is completely dry before use. We recommend refreshing and airing your pillow regularly, and replacing or professionally assessing it over time depending on use.
Looking for more care help?
For additional guidance on maintaining your NUVELL pillow, contact us at contact@nuvell.com.au.
Quick answers
Can I wash the NUVELL Pillow?
No. The NUVELL Pillow itself should not be washed, bleached, ironed, or dry cleaned. Use light spot cleaning only if needed and allow it to dry completely before use.
How often should I air my pillow?
Air your pillow regularly in a dry shaded place, especially after unboxing or whenever it needs refreshing. Keep it away from moisture and make sure it is completely dry before use.
Can I tumble dry the pillow?
The care label allows tumble drying on low. Use low heat only, avoid overheating, and make sure the pillow is completely dry before use.
When should I replace my pillow?
Replace or professionally assess your pillow when it stays flat after fluffing, no longer feels supportive, develops persistent odour, or cannot be refreshed through normal airing and care.