NUVELL Policies
Shipping & Delivery
We aim to dispatch orders promptly and keep customers updated throughout the delivery process.
Order processing time
Orders are usually processed within 1-3 business days after payment is received. During launch periods, sales events, public holidays, or high-volume periods, processing may take longer.
Delivery timeframes
Estimated delivery timeframes depend on destination and carrier network conditions. These estimates are guides only and are not guaranteed delivery dates.
- Adelaide metro: approximately 1-3 business days after dispatch.
- Australian metro areas: approximately 2-7 business days after dispatch.
- Regional and remote areas: approximately 5-10 business days after dispatch.
Shipping costs
Shipping costs, if applicable, will be shown at checkout before payment. NUVELL may offer free shipping promotions from time to time subject to the terms displayed at the time of purchase.
Authority to leave
If you provide authority to leave, the carrier may leave your parcel at the delivery address without a signature. You accept the risk of loss, theft, or damage after the carrier records the parcel as delivered, except where required by law.
Incorrect delivery details
Customers are responsible for entering accurate delivery details at checkout. If an order is returned or delayed because details were incorrect or incomplete, we may charge additional postage or handling costs to resend the order.
Lost, delayed, or damaged parcels
If your order appears lost, significantly delayed, or arrives damaged, contact contact@nuvell.com.au with your order number, photos where relevant, and a brief description of the issue.
Quick answers
Where does NUVELL ship?
NUVELL ships orders within Australia from South Australia. Delivery timeframes depend on destination and carrier network conditions.
How long does order processing take?
Orders are usually processed within 1-3 business days after payment is received. Launch periods, sales events, public holidays, or high-volume periods may take longer.
How long does delivery take?
As a guide, Adelaide metro deliveries may take about 1-3 business days after dispatch, Australian metro deliveries about 2-7 business days, and regional or remote areas about 5-10 business days.
Are shipping costs shown before payment?
Yes. Shipping costs, if applicable, are shown at checkout before payment. NUVELL may offer free shipping promotions from time to time.