NUVELL Policies
Shipping & Delivery
Processing time is separate from the carrier's delivery time, and the delivery charge is shown before payment.
Order processing time
Orders are usually processed within 1–3 business days after payment is received. During launch periods, sales events, public holidays, or high-volume periods, processing may take longer.
Standard delivery estimates
Estimated delivery timeframes depend on destination and carrier network conditions. These estimates are guides only and are not guaranteed delivery dates.
- Adelaide metro: approximately 1–3 business days after dispatch.
- Australian metro areas: approximately 2–7 business days after dispatch.
- Regional and remote areas: approximately 5–10 business days after dispatch.
Express delivery estimate
Express delivery is estimated at 1–3 business days after dispatch. Order processing time is additional. Destination and carrier network conditions can affect the timing, and delivery dates are not guaranteed.
Shipping costs
Online orders can contain up to four pillows in any mix of Soft and Firm. Standard delivery is $10 per order and Express delivery is $20 per order within Australia. For more than four pillows, contact us for a trade quote. Choose your delivery option at checkout; the final charge is shown before payment. Any shipping promotion is subject to the terms displayed at the time of purchase.
Authority to leave
If you provide authority to leave, the carrier may leave your parcel at the delivery address without a signature. Choose a safe place and check the delivery details carefully. If a parcel goes missing or arrives damaged, contact us so we can help investigate. Your rights under the Australian Consumer Law continue to apply.
Incorrect delivery details
Customers are responsible for entering accurate delivery details at checkout. If an order is returned or delayed because details were incorrect or incomplete, we may charge additional postage or handling costs to resend the order.
Lost, delayed, or damaged parcels
If your order appears lost, significantly delayed, or arrives damaged, contact contact@nuvell.com.au with your order reference, photos where relevant, and a brief description of the issue.