Get in touch

How can we help?

Choosing a pillow or checking on an order? Send us a message here or by email. Include your order reference if you have one so we can find the details.

Send an enquiry contact@nuvell.com.au

Response time: Usually 1–3 business days
Customer support: Orders, returns, delivery, and care
Hotel & Trade: Stock, samples and accommodation enquiries

White bedding in a bedroom with morning light — Questions before buying are welcome too.

How we can help

Existing orders

Track your order or ask us about payment and delivery. Include your order reference in your message.

Returns and exchanges

Read the return options and conditions, then tell us what you need help with. You can email photos of a damaged or incorrect item.

Product guidance

Compare Soft and Firm or see the care instructions. If you’re still unsure, ask us.

Hotel & Trade

See the pillow details and care requirements for accommodation, then use the trade option below to ask about stock, samples or a quote.

Email support contact@nuvell.com.au

Send an enquiry

Fields marked with an asterisk are required.

Name * Email *

Phone Enquiry type *

Message *

Hotel & Trade enquiries

Preparing a guest room or ordering for several properties? Our Hotel & Trade page covers the pillow and its care requirements. Send your details here when you’re ready to enquire.

Start a trade enquiry Explore Hotel & Trade

Helpful details

Approximate pillow quantity.
Soft, Firm, or mixed comfort preference.
Any sample review you would like to discuss.
Business type and delivery location.
Preferred delivery timing.

Before you order

We confirm availability, pricing, delivery and trade terms in writing for each order. Sample arrangements and future supply need confirmation too.