Contact NUVELL

Need help with an order, return, delivery question, product advice, or a Hotel & Trade enquiry? Send the form and the right NUVELL support contact will come back to you.

Send an enquiry contact@nuvell.com.au

Response time: Usually 1-3 business days
Customer support: Orders, returns, delivery, and care
Hotel & Trade: Samples, project supply, and custom enquiries

A calm hotel bed setting with crisp white bedding and quiet morning light — Support for NUVELL pillows, orders, and business supply.

How we can help

Existing orders

Include your order number so we can check payment, shipping, and delivery details faster.

Returns and exchanges

Tell us what needs attention and attach clear photos by email if the item arrived damaged or incorrect.

Product guidance

Ask about Soft vs Firm comfort, care instructions, pillow quantities, or bedding recommendations.

Hotel & Trade

Use the trade enquiry option below for hotels, short-stay properties, clinics, and workplace fit-outs.

Email support contact@nuvell.com.au

Send an enquiry

Fields marked with an asterisk are required.

Name * Email *

Phone Enquiry type *

Message *

Hotel & Trade enquiries

For hotels, Airbnb stays, clinics, wellness spaces, and business fit-outs, use this form when you are ready to send quantities, sample needs, comfort mix, delivery location, and timing.

Start a trade enquiry Explore Hotel & Trade

Helpful details

Approximate pillow quantity.
Soft, Firm, or mixed comfort preference.
Sample stock or room-trial requirements.
Business type and delivery location.
Preferred delivery timing.

Project supply

MOQ, lead times, pricing, and custom options are quoted per project. Larger orders can be made to order.