Privacy Policy

Personal information we collect

We may collect personal information needed to operate the store and support customers.

• Name, email address, phone number, billing address, and shipping address.
• Order details, payment confirmation details, customer service messages, returns, refunds, product preferences, and marketing preferences.
• Website usage data, device and browser information, and information you choose to provide.

How we collect information

We may collect information when you visit the website, place an order, subscribe to marketing, contact us, request a return, leave a review, interact with ads or social media, or use forms and promotions.

How we use information

We use personal information to process orders, accept payments, arrange shipping, provide support, manage returns, send confirmations, send permitted marketing, improve the website, detect fraud, keep business records, and comply with legal obligations.

Marketing communications

You can unsubscribe from marketing emails or messages at any time by using the unsubscribe link or contacting us.

Payment information

Payments are processed by third-party providers such as Stripe. NUVELL does not store full credit card details on its own systems.

Disclosure

We may disclose personal information to payment processors, e-commerce platforms, shipping providers, email and SMS providers, analytics and advertising platforms, customer support tools, professional advisers, IT providers, fraud prevention providers, and regulators where required.

Overseas disclosure

Some service providers may store or process personal information outside Australia. This may include providers used for e-commerce, payment processing, email marketing, analytics, advertising, customer service, cloud hosting, and logistics.

Access, correction, and complaints

You may contact us to request access to or correction of personal information we hold about you. Privacy concerns or complaints can be sent to contact@nuvell.com.au.